Privacy policy

Last Updated: March 21, 2026

At Prime Expat Services , we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our website and our secure client portal.

1. Information We Collect

To provide expert relocation and visa services, we collect the following categories of data:

  • Identity Data: Full name, date of birth, nationality, and passport copies.

  • Contact Data: Email address, phone number, and physical addresses (current and future).

  • Financial Data: Proof of funds or income as required for Thai visa applications.

  • Technical Data: IP address, browser type, and cookies for website performance and security.

2. How We Collect Your Data

  • Direct Interaction: You provide data by filling out our "Kickoff Form" or uploading documents directly to our secure portal.

  • Automated Technologies: As you navigate our site, we may use cookies to improve your experience. You can manage your cookie preferences via our consent banner.

3. Purpose of Processing

We only use your data to:

  • Facilitate your relocation to Phuket (Visa applications, housing searches, etc.).

  • Communicate with you regarding your service status.

  • Comply with Thai legal and immigration requirements.

  • Secure your access to our client portal.

4. Data Security & Storage

Your data is stored in a professional, enterprise-grade environment.

  • Encryption: All data uploaded to our portal is encrypted at rest and during transit.

  • Access Control: Only authorized Prime Expat Services staff involved in your relocation have access to your files.

  • Security: We use Multi-Factor Authentication (MFA) to ensure only you can access your private portal account.

5. Third-Party Sharing

We do not sell or rent your data. We only share information with:

  • Thai Government Agencies: For the purpose of visa and residency filings.

  • Verified Partners: (e.g., lawyers or real estate agents) only when necessary to fulfill your specific service request.

  • Service Providers: Stripe (payment processing), all of whom are compliant with international security standards.

6. International Data Transfers

Since we assist expats moving to Thailand, your data may be transferred between your home country and Thailand. We ensure that all such transfers comply with Section 28 and 29 of the Thailand PDPA, providing adequate safeguards for your information.

7. Your Legal Rights

Under the PDPA and GDPR, you have the right to:

  • Access a copy of the data we hold about you.

  • Correct any inaccurate information.

  • Request Deletion of your data (once legal retention periods for immigration have passed).

  • Withdraw Consent at any time.

8. Contact Us

For any privacy-related inquiries or to exercise your rights, please contact our Data Privacy Officer at: Email: admin@primeexpatservices.com